Ep. 10 – Part 1: The Evolution of #Telehealth: A Conversation with Wayne Orchard of Lyric Health
In this episode, we explore the fascinating evolution of telehealth, tracing its roots back over 150 years and uncovering how it has transformed into a vital consumer product over the last decade. Host Larry is joined by Wayne Orchard, Executive Vice President and Partner at Lyric Health (formerly MyTelemedicine), one of the leaders in telehealth and virtual care innovation.
Wayne shares insights from his extensive experience in the telehealth industry, including his partnership with early pioneers like Teladoc, the impact of regulations, and how technology has paved the way for more accessible and comprehensive virtual healthcare services. From urgent care to behavioral health and chronic condition management, Wayne discusses the challenges and opportunities that have shaped telehealth’s journey—especially during the COVID-19 pandemic, which accelerated public awareness and adoption.
00:49 Welcome and Introduction
01:34 Guest Introduction: Wayne Orchard
02:22 Historical Context: Early Telemedicine
06:17 The Role of Insurance in Telemedicine Growth
08:06 Covid-19’s Impact on Telemedicine
10:32 Lyric Health’s Approach to Telehealth
12:01 Consumer Trends in Virtual Healthcare
16:51 Advanced Virtual Care and Technology
20:09 The Lyric Health Advantage
23:25 Addressing Primary Care Challenges
24:49 Personal Insight and Importance of Access
25:50 Looking Ahead: The Future of Telemedicine
Resources Mentioned:
Optimal teleHealth
Lyric Health
About Wayne:
With over 25 years of progressive leadership experience in the healthcare industry, Wayne serves as a Partner and Executive Vice President at Lyric Health, the servicing entity for MyTelemedicine, Inc., which provides comprehensive head-to-toe virtual care solutions. Wayne is passionate about transforming the economic equation of care by introducing innovative ways to connect patients, providers, payers, and employers through telemedicine services and technology.
Since joining Lyric Health in 2015, Wayne has led the company to dynamic year-over-year growth, now delivering virtual care to over 5 million members through thousands of clients. Under Wayne’s leadership, the company has received accolades from Entrepreneur Magazine, Investopedia, Inc. 500, JD Power, and other esteemed organizations for its excellence in customer satisfaction, innovation, and impact.
Wayne has also played a pivotal role in establishing and managing strategic partnerships with national and regional vendors, clients, and stakeholders. With expertise in sales, negotiation, client management, and product development, Wayne is a resourceful and customer-focused leader who excels at empowering and developing teams to deliver exceptional results.
