Features
Electronic Health Records
Our Electronic Health Record system is a powerful, HIPAA compliant feature that centralizes and simplifies your health care management. Before consulting with a physician, we require that our members complete a comprehensive medical history profile. The information submitted to each profile is 100 percent secure and confidential, and is automatically filed as a permanent part of the member’s electronic health record and is available to be updated by the member at any time. Prior to every diagnostic medical consultation, the automated system will ask the member if there are any changes or updates to the medical history that is on file. The detailed medical history is similar to the information an individual provides during his or her first office visit to a primary care physician, including past medical history, previously diagnosed conditions, current medications, and allergies.
The consulting physician reviews the medical history that is provided by the member, and any other relevant information stored in the member’s HIPAA-compliant electronic health record.
Each and every one of your consultations, along with the doctor’s notes and follow up discussions with you, will be recorded and saved to your e-health record online. This record can be shared with your primary care physician, ensuring proper documentation, transferability, and continuity of care. Each time you log in, you’ll have complete access to detailed records of every physician encounter you’ve ever had with MyTelemedicine.
Patient Advocacy
As a plan member, Patient Advocacy is made available to you at no additional charge. Following a call with Member Services, if you qualify a patient advocate will be assigned to work with you. Your advocate will phone you to discuss your situation, will make recommendations and will work with providers on your behalf, to find solutions for the remaining balance on your medical bills.
We know dealing with medical bills is extremely difficult and time consuming. Let us do the work for you.
How we work for you
- We mediate between patients and providers regarding patients’ bills
- We educate patients on their options
- We advocate on behalf of patients while respecting providers
- We pursue Medicaid and charity care qualification
- We negotiate discounted settlements and payment plans
- We communicate consistently with patients and providers, keeping everyone informed about the status, next steps and results.
The Savings
- Average savings of more than 30% per bill
- Overall savings of more than 50% on total bill dollars*
- We’re successful in reducing 3 out of 4 bills
- Average case takes 40-60 days to complete
- *For example, a member may have a $100 and $10,000 bill. We may save 5% on the $100 bill and 55% on the $10,000 bill, resulting in an average savings of 30% per bill. The total dollar savings though would be $5,505, so over 50%.
Telemedicine Phone Consultations
Telemedicine is getting better, and MyTelemedicine is leading the way. Whether you need simple medical advice or more in-depth treatment and diagnosis, our phone doctor consultations are the simplest way to get connected with the care you need at the precise moment you need it. Gone are the days of waiting rooms, paperwork, and long drives. Become an MyTelemedicine member and get connected today!
Why phone doctor consultations?
Phone doctor consultations are simple and hassle-free. No waiting rooms, no appointments, no nonsense. A few of the benefits include:
- Easy access to physicians, even on weekends
- No waiting rooms
- Diagnosis and prescriptions when applicable
- Less travel
- Complete privacy
- No consultation fees
Telemedicine Video Consultations
Live video consultations are the most effective way to diagnose and treat illnesses from a distance. That’s why MyTelemedicine has made them an integral part of our telemedicine technology. Our telemedicine platform combines high quality video, advanced audio, and secure data transmission to effectively simulate in-person consultations.
Live video consultations are the future of healthcare, and they’re here now at MyTelemedicine.
System & Hardware Requirements
To engage in live video consultations, you need to be equipped with the right hardware and connection. Minimum requirements include:
- High-speed Internet connection
- Flash-enabled Web browser
- Webcam
- 1 gigahertz (GHz) processor
- 1 gigabyte (GB) RAM
- Windows or Mac operating system
OR
- A Smartphone
- Tablet
That’s all you need to connect with a physician face-to-face from anywhere. For technical assistance with hardware setup and configuration, please call member services at 1.800.611.5601.
If you do not meet the necessary hardware or software requirements, we encourage you to consult with our licensed physicians over the phone. Simply call 1.800.611.5601 and have your Member ID number ready. If you are not yet a member you will be prompted to sign up and create an account.
