Duplicate Email Address Recovery

You’re on this page because you received an error message advising you the email address you are using to subscribe to a telemedicine membership through Optimal teleHealth is already in the My Telemedicine system. My Telemedicine is the company that provides the services sold by Optimal teleHealth.

Federal HIPAA regulations prohibit the merging of medical records from different sources. You may or may not be aware that at some point in the past, your email address was used to create a membership with My Telemedicine. Resolving this issue is a simple process but there are options involved and only you can determine the best process for your situation.

OPTION 1

You already have multiple personal email addresses and you prefer to complete your subscription using one of your alternate addresses. We recommend that you do not use business email addresses for subscription, medical services are a personal thing and should not be blended with business communications. Additionally, it is not necessary to create and additional personal email address, it’s too easy to replace your current email address in your old membership record.

OPTION 2

Access your old membership record and remove your current email address so you can use it for this current membership subscription. This option gives you the ability to recover your old medical records and bring them forward into your new membership file.

OPTION 3

Call the My Telemedicine Member Care Team, identify yourself and ask them to replace your email address with the email address you will provide them.

Instructions for Option 1

Access your dashboard and update your email address.

Login here (if you are not already logged in).
Click on “Dashboard” at the top of the site.
Click on the “Account Details” link on your Dashboard.
Update the email address in the Residence Address section. This is the email that is sent to My Telemedicine to sign you up in their system.
Click “Save Changes”. If you have been successfully added to the system, you will see a success message. If an error occurred, you would see a message identify the error.
Return to your Dashboard; you will see a blue button on the right side that says “Telemedicine”. It may take a few minutes for the data to completely pass through to the My Telemedicine system, but when it does, this button will take you to your My Telemedicine Dashboard.

Instructions for Option 2

Step 1: Access your old membership records

Go to com and click on “Member Login” in the upper right portion of the screen.
If you know the password for your previous membership, use it to log in, if not, click on “Forgot Your Password?”, enter your email address into the area provided, check “I’m not a robot, then click “Reset”
Once you are in your old membership dashboard, you have the option to download medical history and load it into your new membership records

Step 2: Recover old medical records (skip this step if you don’t want the records carried forward)

In the upper left section of the screen, click on “Consultations” then “My Consultations”, all of your previous consultations will display on a new screen
Select any records you wish to bring forward to your new membership file and click on the printer icon in the right column and print the record as a PDF file
After you have completed your new membership subscription and have access to the My Telemedicine dashboard, click on “Health Records”, then click on “Medical Conditions” and under Medical History, click on “Upload Documents” and load all documents you wish to archive

Step 3: Replace your email address with a temporary address

When a new email address is entered into the My Telemedicine system, it is validated to assure it is a valid address and is not already present in the MTM system. For this reason, you must replace your email address with a valid email address. Don’t panic, this is really easier than you think. There are numerous websites that will provide you with a valid “Temporary” email address that is only good for a few hours.
EmailOnDeck is free, fast and requires no account creation or subscription. Just click two buttons and you have your temporary email.
From your MTM dashboard, click on “My Account” at the bottom of the menu on the left of the page.
Delete your email address and copy in the temporary address you just created.
Click “Save” at the bottom of the screen
Log out of your old account

Step 4: Complete your new membership subscription

Login here (if you are not already logged in).
Click on “Dashboard” at the top of the site.
Click on the “Account Details” link on your Dashboard.
Update the email address in the Residence Address section. This is the email that is sent to My Telemedicine to sign you up in their system.
Click “Save Changes”. If you have been successfully added to the system, you will see a success message. If an error occurred, you would see a message identify the error.
Return to your Dashboard; you will see a blue button on the right side that says “Telemedicine”. It may take a few minutes for the data to completely pass through to the My Telemedicine system, but when it does, this button will take you to your My Telemedicine Dashboard.

Instructions for Option 3

Step 1: Contact Member Care Team

Call My Telemedicine Member Care 24/7 at 800-611-5601 and tell them you would like to replace the email address in your current member file with a different address. There is no need to tell them the email address you are providing them is a temporary address, just tell them you are subscribing to membership through a different company and would like to recover your primary personal email address for future use.

Step 2: Replace your email address with a temporary address

When a new email address is entered into the My Telemedicine system, it is validated to assure it is a valid address and is not already present in the MTM system. For this reason, you must replace your email address with a valid email address. Don’t panic, this is really easier than you think. There are numerous websites that will provide you with a valid “Temporary” email address that is only good for a few hours.
EmailOnDeck is free, fast and requires no account creation or subscription. Just click two buttons and you have your temporary email.
When you contact Member Care, simply provide them with the email address generated for you and you are done

Step 3: Complete the new membership subscription

Login here (if you are not already logged in).
Click on “Dashboard” at the top of the site.
Click on the “Account Details” link on your Dashboard.
Update the email address in the Residence Address section. This is the email that is sent to My Telemedicine to sign you up in their system.
Click “Save Changes”. If you have been successfully added to the system, you will see a success message. If an error occurred, you would see a message identify the error.
Return to your Dashboard; you will see a blue button on the right side that says “Telemedicine”. It may take a few minutes for the data to completely pass through to the My Telemedicine system, but when it does, this button will take you to your My Telemedicine Dashboard.